Need help with an order, shipping question, or something that showed up looking less than legendary? Send us a message and we’ll help you out.
Customer Support
For order questions, shipping issues, damaged items, or general support, email us at:
Response Time
We do our best to reply within 1-2 business days. We do not typically respond on weekends or major holidays.
Before You Email
To help us find your order faster, please include your order number if you already placed an order.
For damaged, defective, or incorrect items, please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging, if damaged
- A short description of the issue
Quick Help
Need Custom Hats?
Thirsty Hat Co. is for ready-to-ship embroidered lifestyle hats. If you need custom logo hats, business hats, team hats, or bulk embroidered hats, our sister company Hat Day Shop is built for that.
You’ll be taken to Hat Day Shop, our sister company for custom embroidered hats.