Questions before you grab your next hat? We’ve got you. Here are the quick answers on orders, shipping, returns, hat care, and custom hat requests.
Orders
How do I know my order went through?
After checkout, you’ll receive an order confirmation email with your order details. If you do not see it, check your spam or promotions folder.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order has not been packed or shipped yet, we’ll do our best to help. Once an order has shipped, we cannot guarantee changes or cancellations.
Are these hats custom made?
Thirsty Hat Co. hats are ready-to-ship embroidered lifestyle hats. They are not custom logo hats. If you need custom logo hats, bulk embroidered hats, or hats for your business, visit Hat Day Shop at https://hatdayshop.com/.
Do you offer discounts or promotions?
From time to time, yes. The best way to catch new drops, promos, and questionable decisions is to join our email list or follow us on social.
Shipping
How much is shipping?
Standard shipping is $5.50 for orders under $43. Orders $43+ ship free.
Where do you ship?
We currently ship to the lower 48 United States only. At this time, we do not ship to Alaska, Hawaii, U.S. territories, Canada, or international addresses.
How fast will my order ship?
Most ready-to-ship hats leave our shop within 1-3 business days. We do not process or ship orders on weekends or major holidays.
Will I get tracking?
Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Why does tracking say pre-shipment?
A tracking number may be created before the carrier scans the package. It is normal for tracking to show pre-shipment until the carrier makes the first scan.
Returns & Issues
Do you accept returns?
Because our hats are limited-run and prepared to ship quickly, all sales are final unless the item arrives damaged, defective, or incorrect.
What if my hat arrives damaged or I received the wrong item?
Contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll review it and make it right when appropriate.
Can I exchange my hat for a different design?
We do not currently offer exchanges. Many designs are limited-run, so availability can change quickly.
Hat Care
How should I clean my hat?
Spot clean only. Do not put your hat in the washing machine or dryer. Store it somewhere cool and dry to help it keep its shape.
Are all hats exactly the same?
Each hat is embroidered and handled with care. Minor variations may happen, which is part of what makes each hat feel like its own thing.
Custom Hats
Can you make hats with my business logo?
Yes, but that is handled through our sister company, Hat Day Shop. Visit https://hatdayshop.com/ for custom embroidered hats, bulk orders, and business logo hats.
Still have a question? Contact us and include your order number if you already placed an order.