We want you to love your hat. Because our hats are limited-run and prepared to ship quickly, please review the policy below before ordering.
All Sales Are Final
All Thirsty Hat Co. sales are final. We do not accept returns, exchanges, or cancellations once an order has been packed or shipped.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging, if damaged
- A short description of the issue
We’ll review the issue and make it right when appropriate with a replacement, refund, or store credit.
Items Not Eligible
We do not accept returns or exchanges for:
- Buyer’s remorse
- Wrong item ordered by customer
- Wrong shipping address entered by customer
- Hats that have been worn, used, washed, altered, or damaged after delivery
- Sale or clearance items
- Gift cards, if offered
- Packages marked delivered by the carrier but missing or stolen after delivery
Condition Requirement
Any approved return or replacement review must involve an unworn, unused item in its original condition.
Return Shipping
Customers are responsible for return shipping unless the issue was caused by our mistake.
Refund Timing
Approved refunds are processed back to the original payment method when possible. Processing times may vary depending on the payment provider.
Limited Runs
Many Thirsty Hat Co. designs are limited-run. If a replacement is approved but the same hat is no longer available, we may offer a refund, store credit, or a comparable replacement.
Questions about an order? Contact us within 7 days of delivery and include your order number.