Need help with an order, shipping question, or something that showed up looking less than legendary? Send us a message and we’ll help you out.
Customer Support
For order questions, shipping issues, damaged items, or general support, email us at:
Why We Use Email Support
Thirsty Hat Co. is an online store and does not provide telephone support or operate a walk-in retail location.
We handle customer support by email so order numbers, photos, shipping details, and previous messages remain together. This helps us review each issue accurately and maintain a clear record of your request.
Response Time
We do our best to reply within 1–2 business days. We do not typically respond on weekends or major holidays.
Before You Email
To help us find your order faster, please include your order number if you have already placed an order.
For damaged, defective, or incorrect items, please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging, if damaged
- A short description of the issue
Quick Help
Need Custom Hats?
Thirsty Hat Co. is for ready-to-ship embroidered lifestyle hats. Thirsty Hat Co. is owned and operated by Hat Day Shop.
If you need custom logo hats, business hats, team hats, or bulk embroidered hats, Hat Day Shop is built specifically for custom embroidered hat orders.
You’ll be taken to Hat Day Shop, the business that owns and operates Thirsty Hat Co.
Business Information
Thirsty Hat Co.
Owned and operated by Sew Good Embroidery LLC
Mailing Address:
Hat Day Shop
6900 Daniels Pkwy, Ste 29
PMB #318
Fort Myers, FL 33912
United States
This is a mailing address only and is not a retail storefront. Please do not mail returns to this address unless you have contacted customer support and received return instructions.